SHIPPING & TERMS
RIGHTS
All logos, designs, pictures, trademarks etc. on Naglev website and Naglev web shop belong to Calceus Snc. All logos, designs, brands, trademarks etc. are protected by copyright and cannot be downloaded, copied or used in commercial ways.
EU & EXTRA EU PRICING
All prices related to the EU countries are inclusive of Italian VAT charged at the rate of 22%. All prices related to EXTRA EU countries are exclusive of VAT and taxes and can only be shipped to extra European community.
DELIVERY & TRANSPORTATION
Naglev’s deliverance of goods can be considered complete only when the Customer has received the goods. All orders are shipped via BRT and FEDEX. Customers are entirely responsible for all import taxes, customs tariffs, excises and other governmental fees associated with their merchandise. Custom fees, if applicable, are generally paid directly to customer’s national government or postal service when the goods are delivered. Naglev has no involvement in foreign customs policies and has no ability to predict custom fees for merchandise sent outside the EU. In case of returned shipments, the customer is responsible for any and all additional shipping fees and return fees assesses. All orders are shipped from Italy. All shipping costs within the EU are subject to 22% VAT charge and this is already included in your final shipping cost at checkout.
RETURNS POLICY
Naglev accepts returns for up 14 days of customer’s receipt or tracking number on unworn items. As a customer you are obliged to inform us before you return the item. The returns must be in the original packaging and must be unworn. This means that the shoe must be safely packed in a carton protective box during transport, the same carton used to ship to the customer if possible. We will refund the price you paid for your item back to your original payment method. For returns, return shipping will not be reimbursed.
SIZE CHANGE
It is ‘possible to change a product purchased online within 14 (fourteen) days from the date on which it has acquired the physical possession of the product, making its return in accordance with the RETURNS POLICY. The replacement product will be delivered at the customer already specified on the original order. The costs of returning the product applied for the size change will be charged to the customer while the cost of delivery of the replacement product will be at charge of the Supplier In any case, it should be noted that Naglev does not guarantee the availability of the product being replaced; in which case we will refund the original purchase price of the product.
COMPLAINTS
It is a customer’s duty to examine the product delivered immediately after it has been delivered. It is compulsory that the customer immediately notifies any defects manifested. If the examination made by the customer is not thorough or proper, the seller will not be liable therefore. Notifications of defects must take place no later than ten days after the customer ought to have manifested the defect. Notifications must be done by writing a thorough description of the defect. If the deadline is not met, the customer’s right to give notice of the defect will laps.
Complaints should be sent to info@naglev.com.
WARRANTY
All items sold on Naglev Online store are subjected to a 2-years warranty. The warranty does not cover regular wear and tear of use but only manufacturing faults. Note that items such as shoes are subjected to serious daily wear. Failing to take care of the item in question, cleaning and maintaining it properly, can result in the ruining of shoes that under normal care taking wouldn’t have broken. Such items are not subject to warranty
